At 100 Waves we believe that your customers are our customers and designing processes to ensure customer delight is our core service objective. With our Contact Centre Business Process Outsourcing, we offer superior customer engagement service with unparalleled cost efficiency. Our Contact Centre services are well aligned to cater to needs of diverse service sectors like –
If there is one thing that is common in all these service sectors, it is the need to actively engage end customers at multiple contact points while keeping the costs in control. Even a minor oversight in customer connect mediums can lead to increase in customer attrition and loss of potential business.
100 Waves Contact Centre BSS, offers a two pronged customer contact approach with 24x7 inbound call support and sales enhancement as well as service oriented outbound call service. Our service processes are based on industry best practices and we deliver concrete results in an efficient and effective manner. In addition to creating integrated customer touch-points, we also offer –