Contact Center

Contact Center Services

At 100 Waves we believe that your customers are our customers and designing processes to ensure customer delight is our core service objective. With our Contact Centre Business Process Outsourcing, we offer superior customer engagement service with unparalleled cost efficiency. Our Contact Centre services are well aligned to cater to needs of diverse service sectors like –

Telecom
IT & ITES
HealthCare
Legal
Manufacturing
Government

If there is one thing that is common in all these service sectors, it is the need to actively engage end customers at multiple contact points while keeping the costs in control. Even a minor oversight in customer connect mediums can lead to increase in customer attrition and loss of potential business.

100 Waves Contact Centre BSS, offers a two pronged customer contact approach with 24x7 inbound call support and sales enhancement as well as service oriented outbound call service. Our service processes are based on industry best practices and we deliver concrete results in an efficient and effective manner. In addition to creating integrated customer touch-points, we also offer –


Multi-lingual and multi-cultural contact services for a diverse target customer base

Scalable and on-demand pricing model to adapt to specific business needs

Experienced and expert personnel servicing your end-customers, every single time

Customized solutions for managing mission critical processes

Grievance handling and real time trouble-shooting services

99% on time delivery without fail

99% complete data accuracy for every single reporting