IT & ITES

IT & ITES

At 100 Waves, IT and IT Enabled Services are also a part of the end-to-end, scalable business solutions offered to our clients. Businesses are learning to grow in scale and capture new markets with a robust IT infrastructure. Therefore, their dependence on IT and ITES is undeniable when it comes to enhancing competencies, building new capabilities and capitalizing on existing value propositions. We use state of the art technical tools and infrastructure to deliver every ITES solution under the sun.

Our IT services include


Voice services

24x7 customer care support

Technical support for all frontend and backend processes

Inbound helpdesk services

Outbound sales and service desk service

Data Services

Data Management from both internal and external sources

Management of documents gathered from customers as well as developed for internal processes

Image Management from both digital and non-digital sources

Back-office data accumulation and processing

Knowledge process management services

Web based research and analysis

Content development, content writing and content management

Virtual assistance services

Quality audits for IT processes



In addition to these IT services, 100waves also offer ITES services, which include –


• Process consulting and process management

• Process re-engineering for various domains

• Turnkey helpline project management

• Back-office lifecycle management

With a combined BPO IT and ITES experience of more than 18 years, 100 waves bring on-board professional experts and domain specific know-how to develop your IT processes with a customer-centric approach. All our IT and ITES solutions are completely scalable, adapting to all levels of business operations. Our platform based IT services are designed to incorporate business needs in order to bring down total business ownership costs down.